Supporting Neurodiverse Suppliers

16 June 2025, Iain C. Steel

Recognising that neurological differences such as autism, ADHD, dyslexia, and dyspraxia are natural variations rather than deficits has become central to building innovative and inclusive workplaces. Neurodiversity challenges traditional notions of “normal” and highlights the unique strengths and perspectives that neurodivergent individuals bring. In the UK, recent estimates suggest that approximately 15% of the population is neurodivergent. This significant representation underscores the importance of designing systems and processes that accommodate a range of cognitive styles.

Neurodivergent individuals are disproportionately represented in the self-employed and small business sectors. For example, research indicates that approximately 20% of entrepreneurs may be dyslexic, almost double the prevalence found in the general population, and within the UK's 4.4 million self-employed workforce, a recent investigation by the ONS found that many individuals choose self-employment because traditional workplaces have not effectively met their unique needs. It is estimated that approximately 20-35% of self-employed and micro-SME workers are estimated to be neurodivergent.

Through the National Procurement Policy Statement, the UK Government has a stated mission for public procurement to ‘Kickstart economic growth through…opportunities for small businesses and social enterprises across the country’. Given this stated mission, and the figures showing the scale of neurodiversity in the workforce, UK public sector organisations have an opportunity, and indeed a responsibility, to reconsider their procurement processes.

Many neurodiverse-owned suppliers, or those employing neurodivergent talent, face unique challenges when bidding for contracts. Traditional public procurement has been characterised by rigid, complex systems that can inadvertently exclude neurodivergent suppliers. With the new flexibility afforded by the Procurement Act 2023 (“PA23”), by adopting inclusive practices, public sector bodies can level the playing field and harness the innovation, creativity, and problem-solving abilities that neurodiverse suppliers offer.

Challenges Faced by Neurodiverse Suppliers

Despite their significant potential, neurodiverse suppliers often face several barriers within the public procurement process:

  • Complex Procurement Language: Tender documents frequently employ dense, legalistic language that can be a major barrier for individuals with neurodivergent traits such as dyslexia or ADHD. Simplifying language and using clear, concise formats is essential to ensure all suppliers can fully understand the requirements.
  • Rigid Submission Timelines: Traditional procurement deadlines and long waiting periods are challenging for neurodivergent individuals who may struggle with time management or executive functioning. For instance, difficulties with “time blindness” can lead to underestimating the time needed to complete tasks, putting neurodiverse suppliers at a disadvantage.
  • Overemphasis on Written Communication: A heavy reliance on written submissions can disadvantage those who may communicate more effectively through verbal or visual means. Many neurodivergent individuals have strengths in alternative communication modes, which may not be adequately recognised in current tendering processes.
  • Lack of Clear Guidance: The complexity of public procurement is compounded by a lack of clear, concise guidance. Multiple portals, extensive compliance requirements, and opaque specifications can overwhelm neurodivergent entrepreneurs, who may require more structured support to navigate the system.
  • Unconscious Bias in Evaluation: Evaluation processes may inadvertently favour neurotypical behaviours. Neurodivergent entrepreneurs might present their ideas in unconventional ways or struggle with structured proposals, resulting in potential biases during the supplier evaluation process.
Supporting Neurodiverse Suppliers

To overcome these challenges and promote inclusivity, UK public sector organisations can implement several strategic adaptations within their procurement processes:

1.    Simplify Tender Documentation

  • Use Plain Language and Clear Structure: Rewrite tender documents using plain language and clear bullet points. Avoid unnecessary legal jargon and complex sentence structures. This makes the documents more accessible, benefiting all suppliers, particularly those with dyslexia or ADHD.
  • Incorporate Visual Aids: Utilise diagrams, flowcharts, and infographics to convey information. Visual aids can help neurodivergent suppliers quickly grasp key requirements and overall process flows.
  • Provide Multiple Formats: Supplement written materials with video or audio summaries. By offering information in various formats, organisations can cater to different learning and communication styles for those who struggle with text-heavy materials.
  • Requirement Summaries: Offer summaries of key tender requirements with clear bullet points and checklists.
2.    Offer Flexibility

  • Alternative Formats: Allow suppliers to engage with tendering processes in formats other than traditional written documents. Options such as video presentations, live virtual briefings, or structured Q&A sessions enable suppliers to relate with your requirements and showcase their strengths in a manner that best reflects their capabilities.
  • Flexible Submission Timelines: Use the pre-market engagement process to understand potential barriers to participation that could be relieved by flexing submission deadlines wherever possible. Recognising that some neurodivergent suppliers might require additional time to process and respond can reduce stress and improve the overall quality of submissions.
3.    Neurodiversity-Inclusive Communication

  • Interactive Briefing Sessions: Organise interactive briefing sessions or online Q&A webinars to clarify tender requirements. This interactive approach allows suppliers to ask questions in real time, ensuring they fully understand the expectations.  However, make sure that this is fully documented and distributed to both participants and non-participants to ensure equal treatment.
  • Structured and Constructive Feedback: Provide detailed and constructive feedback to unsuccessful bidders. Clear feedback helps suppliers understand areas for improvement, fostering continuous development and demonstrating a commitment to inclusivity. This should be a minimum expectation for all suppliers but can be particularly useful for neurodiverse suppliers to understand where support may be required.
4.    Train Procurement Teams on Neurodiversity

  • Implement Neurodiversity Awareness Training: Regular training sessions for procurement teams can increase awareness of neurodiversity. Such training should cover how to recognise and accommodate neurodivergent traits and mitigate unconscious bias in evaluations.
  • Adopt a Strengths-Based Approach: Encourage evaluators to consider the unique strengths and innovative potential that neurodivergent suppliers offer. A strengths-based assessment recognises that unconventional approaches can lead to creative problem-solving and innovation. Recognise that unconventional approaches to problem-solving or communication can be an asset rather than a liability.
5.    Encourage Neurodiverse Supplier Participation

  • Targeted Outreach and Promotion: Actively promote procurement opportunities to neurodiverse-led businesses through specialised networks, chambers of commerce, and community organisations that support neurodivergence. Such targeted outreach can help increase participation from this often underrepresented group. Public sector organisations often adopt the approach that their minimum advertising obligations are sufficient to attract ‘the best’ suppliers to provide their requirements – this is an outdated mindset and assumes the public sector is always the ‘customer of choice’.
  • Mentorship and Support Programmes: Develop mentorship initiatives tailored specifically to neurodivergent entrepreneurs. By providing guidance on navigating the procurement process and offering tailored support, these programmes can significantly boost supplier confidence and success rates.
  • Co-Design Inclusive Processes: Involve neurodiverse suppliers in the design and review of procurement processes. Their insights can help public sector organisations identify potential barriers and develop more inclusive and accessible systems.
The Business Case for Inclusive Procurement

Supporting neurodiverse suppliers is not only a matter of social responsibility but also makes strong business sense. Inclusive procurement practices lead to a more diverse supply chain, which in turn drives innovation and enhances problem-solving capabilities. Research has shown that diverse teams are likely to outperform their less diverse counterparts, largely due to the increased creativity and range of perspectives they can bring.

By opening up opportunities for neurodivergent entrepreneurs, public sector organisations can tap into a pool of untapped talent. This approach enhances the quality and competitiveness of procurement outcomes, ultimately leading to the development of innovative solutions that address public needs in new and effective ways. As the UK public sector aims to deliver high-quality services, integrating diverse suppliers into its supply chain can provide a significant advantage.

As an example, I have recently supported a public authority to launch a mentorship programme aimed at supporting neurodivergent entrepreneurs. Participants reported that the programme not only helped them navigate the complexities of public procurement but also boosted their confidence and overall business skills. These initiatives highlight that even relatively small adjustments in procurement practices can have a significant impact on supplier participation and success.

Opportunity for Change

The need to refresh documentation and procedures following the implementation of the PA23 affords UK public sector organisations with the opportunity to transform their procurement processes and create a more inclusive, dynamic supply chain by supporting neurodiverse suppliers. Inclusive procurement is a win-win strategy: it promotes social equity, taps into a rich vein of untapped talent, and leads to better procurement outcomes by fostering a diverse and creative supply chain. Adopting practices to reduce barriers for neurodivergent businesses not only empowers neurodiverse suppliers but also drives innovation and enhances the overall quality of public services.

As the UK continues to champion diversity and inclusion, public sector organisations must lead by example. By investing in accessible procurement practices, the public sector not only fulfils its social responsibilities but also paves the way for a future where innovation and diversity go hand in hand.

The question is, will UK public sector bodies take the proactive steps necessary to ensure that every supplier, regardless of neurological profile, has an equal opportunity to contribute to and benefit from the economy?

By embracing inclusive procurement, we can build a robust, resilient, and forward-thinking supply chain that truly reflects the rich diversity of our society. The time to act is now – what can your organisation do to better support neurodiverse suppliers and help shape a future where every voice is heard and every talent valued?

(This article was first published in the May / June 2025 edition of In-procurement Magazine, pgs. 34-38).

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